Get in touch
Email is the best way to reach us, and it reaches the person who writes the guides.
Email us directlyjeffreynormore@gmail.comWhat to include
Tell us the email address on your account, which guide or article you mean, and what you expected to happen. If a page is not behaving, the web address of that page and roughly when it happened is enough to find it.
If you cannot sign in or a guide will not open
Request a new sign-in link from the sign-in page first — links expire quickly. If the library still shows as locked after you have paid, email us and we will get it opened for you.
Billing, invoices and refunds
You can cancel, change your plan, update your card and download invoices from the customer portal on your account page. Payment questions are handled by our reseller Paddle, and our Refund Policy explains the guarantee and how to request one.
Setting up a workspace for your organisation
If you would rather hand the setup over than run it yourself, describe your team size and what you are trying to fix and we will tell you honestly whether we can help.