Terms & Conditions

The service is provided by Jeffrey Normore, an individual, reachable at jeffreynormore@gmail.com. You are entering into an agreement with Jeffrey Normore, not with the website builder or the payment provider.

Lean Nonprofits publishes blog articles and a library of short, step-by-step operational guides for non-profit teams. A subscription gives you access to the full guide library, including guides published while your subscription is active, and lets you save your progress through each guide.

We grant you a limited, non-exclusive, non-transferable right to use the service for your own internal learning while your subscription is active. This does not include reselling, republishing or redistributing the guides.

You sign in with an email link. You are responsible for keeping your email account secure and for any activity that happens under your sign-in link. Do not share your account or your sign-in link with others. Tell us promptly if you believe someone else has used it.

You agree to give us accurate contact information and keep it up to date.

Subscriptions are billed yearly in advance and renew automatically until you cancel. Prices are shown in Canadian dollars and exclude any applicable sales tax, which is calculated at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are described in Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms).

You can cancel or change your plan at any time from the customer portal linked from your account page. See our Refund Policy for what happens to money already paid.

You must not use the service to:

• break any law, or defraud or spam anyone;
• copy, distribute or reuse our guides, branding or other material in a way that infringes our intellectual property;
• interfere with the service or its security, including uploading malware, probing or scanning it for vulnerabilities, or scraping guide content in bulk;
• share or sell access to your account;
• reverse-engineer the site, work around its access limits, or use automated tools to unlock content.

The guides describe and recommend third-party services, and include prompts you can paste into artificial-intelligence tools. Those services are not part of this product. Your use of them is governed by their own terms, and you are responsible for what you put into them and for checking anything they produce before you rely on it.

Guides, checklists and templates are provided for general use. You decide whether they fit your organisation, and you are responsible for how you apply them and for having the right to use any material you bring to the service.

We own the service and everything we publish in it: the guides, their wording, the layout, the branding and the documentation. Nothing in these terms transfers that ownership to you.

We work to keep the site running, but we do not guarantee that it will be available without interruption or free of errors. Features may change, and guides may be updated, moved or withdrawn.

We may suspend or end your access if you materially breach these terms, fail to pay for a subscription, create a security or fraud risk, or repeatedly and seriously break the rules. Where we can, we will tell you why and give you a chance to put it right. Ending access ends your ability to use the service; your saved progress is not transferable and may be deleted.

The service is provided "as is". To the fullest extent the law allows, we disclaim all implied warranties, including that the service is fit for a particular purpose. Operational guidance is general in nature and is not legal, accounting, tax or employment advice.

If we are liable for anything arising from your use of the service, our total liability is limited to the fees you paid us in the six months before the claim, and we are not liable for indirect losses such as lost time, lost funding or lost data. Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the laws of Canada and the province in which the seller resides. The courts of that province have jurisdiction over disputes. Before starting a claim, please contact us so we have a chance to resolve it directly.

We may update these terms; the "last updated" date above shows the current version. If a change materially reduces your rights, we will email you before it takes effect. Questions about these terms: jeffreynormore@gmail.com.