We're going to get specific for Outlook and Gmail momentarily, but at a high level this is what we'll be doing:
Creating a list of people whose emails received by info@ are normally forwarded to.
Reviewing past forwards to find keywords in subject lines that help signal who the email should be forwarded to.
Establishing a flag for emails that require a person to review them.
Setting rules to forward, mark as read, and label emails that have been processed already.
Every step, every guide, with new guides added frequently.