Operations playbooks for teams of five, not five hundred

Operational guides to help you do less admin work and spend more time advancing your mission.

Ready-to-use playbooks, templates and checklists you can put in place in under an hour, using the Google or Microsoft tools you already have. No new software, no IT department required.

No new software to buy

Everything works with the Google Workspace or Microsoft 365 accounts your team already has.

Done in about 30 minutes

Short, plain-language steps you can finish between meetings and feel the difference that week.

Templates included

Spreadsheets, forms and checklists you can copy and hand to staff or volunteers right away.

Guide library

Start with one practical fix

Free guide30 min

Audit and Clean Up Your Nonprofit Tech Stack

Find out what software you’re paying for, who still has access, and where tools overlap. You’ll finish with one master list, a keep-or-cut decision for every tool, and a simple rule for adding new ones.

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Members20 min

Managing Your "info@" Inbox

Stop emails to your info@ inbox from slipping through the cracks. A low-tech setup for teams under 10 people, so everyone knows who handles what. Works even if you also use an online form.

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Members20 min

Collecting Structured Data

Replace binders, clipboards and messy spreadsheets with a simple form staff and volunteers can fill in on a laptop, tablet or phone, so you get clean data you can actually report on.

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Members30 min

Turn Your Newsletter Into a Month of Social Content

You already wrote the newsletter. Turn it into a month of social media posts instead of starting from scratch every time. Built for small teams where communications is only part of someone’s job.

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Members25 min

Stop Writing the Same Emails Over and Over

Volunteer replies, event details, thank-yous, common questions: turn the emails you keep rewriting into reusable templates, so you never start from a blank email again.

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Members30 min

Getting Your Team on Canva

Nonprofits can get Canva’s pro features free for up to 50 users. Learn how to apply, then set up your teams, folders and brand kit before inviting anyone, so designs stay consistent.

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Members35 min

Stop Being the Human Index: Build a Simple Staff Intranet

If you’re the person everyone asks where to find a form or link, this is for you. Build a simple staff intranet in Microsoft 365 or Google Workspace so people can find routine answers themselves.

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Questions

Before you subscribe

Do I need a technical background?+

No. Every guide is written in plain English for executive directors, coordinators and volunteers, not IT staff.

Are these video courses or webinars?+

No. Each guide is a short set of steps with ready-made templates. No hour-long videos, no lectures.

Can I share the templates with my team?+

Yes. The checklists, spreadsheets and documents are meant to be copied and used across your organization.

What does the CA$39/year pass include?+

Every guide in the library, all the templates that come with them, and every new guide added during your year. No upsells or extra tiers.

What if it isn't useful for us?+

You have 7 days to ask for a full refund. Just email jeffreynormore@gmail.com.

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Unlock the full guide library

Full access to every step-by-step operational guide, with new guides added frequently.

CA$39 per year

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